NVQ Units

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These courses can be used as part of the Level…

Customer Service

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This course will start by making it very clear exactly…

Developing Good Employee Relations

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This course covers the many benefits good employee relations can…

Developing Teamwork

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This course will start by explaining in detail what team…

Effective Delegation

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This course will start with the essentials - defining exactly…

Equality, Diversity and Discrimination

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In this course we're going to be discussing two topics,…

Leadership Skills

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A leader doesn't necessarily have to be a 'manager', but…

Managing Meetings

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The course starts with some basic definitions and statistics that…

Managing Sickness and Absence

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This course will help you to understand the different types…

Negotiation

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This course covers the basics of what constitutes a negotiation,…

Objective Setting

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This course aims to help you write effective objectives that…

Presentation Skills

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Giving a successful presentation can be one of the hardest…

Project Management

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This course covers the basic principles of project management and…

Sales Skills

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The course starts with the basic rules for sales people.…

Stress Management

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Stress is a real problem for both organisations and their…

The Principles of Performance Management

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In any organisation, the traditional model of strict command and…

Time Management

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More often than not, the people who excel in their…

Principles of Communication

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This course covers some of the different ways of communication,…

Your Personal Development

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The course will start by looking at the way standards…