NVQ Units

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These courses can be used as part of the Level…

Customer Service

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This course will start by making it very clear exactly…

Developing Good Employee Relations

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This course covers the many benefits good employee relations can…

Developing Teamwork

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This course will start by explaining in detail what team…

Effective Delegation

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This course will start with the essentials - defining exactly…

Equality, Diversity and Discrimination

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In this course we're going to be discussing two topics,…

Leadership Skills

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A leader doesn't necessarily have to be a 'manager', but…

Managing Meetings

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The course starts with some basic definitions and statistics that…

Managing Sickness and Absence

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This course will help you to understand the different types…

Negotiation

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This course covers the basics of what constitutes a negotiation,…